Information Systems Specialist — Information & Data Management Centre · Healthcare IT Systems, Infrastructure & Security Operations
Maintained clinical systems, infrastructure, and endpoint environments across the main centre and satellite sites, ensuring system availability in a live healthcare setting.
Clinical Systems and IT Operations
Maintained system reliability across clinical applications, network infrastructure, and endpoint environments. Performed routine monitoring of server workload, storage, disk health, and security dashboards, and handled operational incidents including server failures, network outages, and site connectivity issues. Worked in an environment where system availability directly impacted patient flow and front-line operations, often under time constraints where downtime affected clinical services.
Internal IP Address Management Tool
Designed and deployed an internal IP address management tool using C#/ASP.NET, SQL Server, and IIS to replace spreadsheet-based tracking. The system managed around 900 records and 500+ assets, reduced IP lookup and allocation time from 5–6 minutes to under 1 minute, and brought recurring IP conflicts close to zero. This was an early example of turning operational problems into internal tooling rather than handling them manually.
Clinical System Migration Delivery
Coordinated the hospital side of a three-month child healthcare system migration from client-server to browser-based architecture, working as the counterpart to the vendor's implementation PM and as clinical workflow liaison across 33 users, 13 major iterations, integration testing, and a staged one-room-to-full rollout. With call-queue routing, doctor templates, and input-assistance improvements, typical waiting times improved from around 40 minutes to 20–30 minutes. Worked across technical teams, vendors, and clinical users to ensure system changes could be delivered and adopted without disrupting real-world operations.
