Information Specialist, IT and Security Support
Maintained clinical systems, infrastructure, and endpoint environments across the main centre and satellite sites, ensuring system availability in a live healthcare setting.
Clinical Systems and IT Operations
Maintained system reliability across clinical applications, network infrastructure, and endpoint environments. Performed routine monitoring of server workload, storage, disk health, and security dashboards, and handled operational incidents including server failures, network outages, and site connectivity issues. Worked in an environment where system availability directly impacted patient flow and front-line operations, often under time constraints where downtime affected clinical services.
Internal IP Address Management Tool
Designed and deployed an internal IP address management tool using C#/ASP.NET, SQL Server, and IIS to replace spreadsheet-based tracking. The system managed around 900 records and 500+ assets, reduced IP lookup and allocation time from 5–6 minutes to under 1 minute, and brought recurring IP conflicts close to zero. This was an early example of turning operational problems into internal tooling rather than handling them manually.
Clinical System Migration Delivery
Acted as the main business-side coordinator for a clinical system migration from client-server to browser-based architecture. Led pilot rollout, vendor coordination, feedback loops, and go-live support across a three-month period with 13 major iterations. The rollout reduced typical waiting times from around 40 minutes to 20–30 minutes and supported around 33 clinical and administrative staff. Worked across technical teams, vendors, and clinical users to ensure system changes could be delivered and adopted without disrupting real-world operations.